Shipping & Returns

Country Shipping Method Cost
UK Signed For 1st Class (2-4 Working Days) £4.50
UK Next Day Delivery (Order Must Be Placed Before Midday Mon-Fri) £12
UK Signed For 1st Class (Orders Over £150) FREE
Rest of World

Europe, USA & Canada International Tracked & Signed (4-8 Working Days)

 £15
Rest of World Australia & NZ International Tracked & Signed (7-10 Working Days) £20
*All orders are sent ‘Signed For’ so a signature will be required on receipt.
 

Gifts

If you are buying a gift, I can send it directly to the recipient’s home address. Every order is lovingly wrapped in black tissue, placed in a monogrammed faux suede pouch & classic black gift bag.
Fill in your personal message for the gift tag which I attach to the bag with a stylish black grosgrain ribbon.
 

Returns

In the rare occurrence that your jewellery is faulty, I will happily offer an exchange. Please email me on info@charlotteknapman.com within 7 days of receipt to arrange the exchange of the item or items. They must be sent back in their original packaging & in an unworn condition. I will then arrange the exchange.

I will refund the postage you paid when returning the item to me. I advise that when you are returning items to me, to use tracked postage, requiring a signature, as I am unable to exchange items which are lost in the post. All goods shall remain your responsibility until I receive them.

For hygiene reasons, I am not able to accept returns on earrings unless they are faulty.